What Is a Virtual Consultation?

A virtual consultation uses the power of video conference calls and handheld technology to provide you with a comprehensive analysis of your plumbing or HVAC issue without having one of our technicians set foot inside your home. This makes the process safer for everyone and can save you a ton of time in the process. In fact, if the issue is small enough, we may even be able to walk you through the steps of the repair so the job will get done even faster!

When you schedule a virtual consultation, we will also give you a few options for what video conference client you wish to use (Zoom, Facetime, and Google Hangouts are the most common). At the appointed time, we will call you or send a link to your email box so you can join the call. On the call, one of our highly-trained technicians will ask you questions and take a look at your problem using the camera on your smartphone or tablet. They will then walk through the issue with you and determine what the next steps for a repair should be.

If the problem is not something you need us to schedule an appointment for, we will give you our recommendations for how to fix the problem so you can go back to enjoying your home in comfort. If a problem is something that does need to be handled by a professional, then we will let you know and schedule an appointment for this visit with you. This gives you time to prepare for our visit and take any precautions necessary.

Here are just a few of the benefits of a virtual consultation:

• Fast response: Virtual consultations can sometimes be scheduled within hours of your initial call, meaning you’ll have someone take a look at your problem far faster.
• Same friendly service: You’ll still receive the same friendly service you would from any of our in-person consultations, meaning we’ll still treat you and your home with the same urgency and attention to detail we would if we were there ourselves.
• Customized solutions: We use virtual consultations to provide customized service that’s addressed specifically to your problems. This can reduce the amount of time a technician spends at your house. For example, by getting a model and serial number virtually, we can assure we arrive at your house with the correct part.

Virtual Consultations & COVID-19

During the COVID-19 pandemic, we totally understand that you may not necessarily want to open your home to a stranger you don’t know. We get it—when your health is so important, it’s smart to minimize the risk of exposure however you can. While we do take every precaution necessary to ensure that our team members are safe and healthy, we are happy to accommodate and maintain our social distancing as much as we possibly can through the use of virtual consultations.

We also recognize that a virtual consultation cannot solve all of your issues and sometimes you may need the hands-on skill of a technician to solve your issue. We will do everything we can to avoid this, but rest assured that if we do need to make a visit to your property that we will do everything in our power to ensure we keep our distance, minimize contact, and keep your home cleaner and in better shape than when we arrived.